General

I have a question about installing ActiveInbox

If you want to know about safety, price and how easy it is to install then see the Install FAQ.

I have a question about ActiveInbox Plus

See the Sales FAQ or email sales@activeinboxhq.com.

Can I use it on my mobile/iPhone/iPad/Android/etc.

We don't have a mobile client yet - although it is on our mind! - but because ActiveInbox uses Gmail labels for all its categorization (e.g. S/Action turns an email into a task, P/Project groups it into a project, D/D/1 sets the deadline, etc.), those labels are available wherever you use Gmail. So you can use the normal Gmail mobile client to do searches for all active items (S/Action), or for today's item (if today is 21st March, that would be D/D/21 and D/M/3).

How do I remove ActiveInbox?

In Firefox, click the Tools menu, then Addons - a window will pop up - now select ActiveInbox and click Uninstall.

In Chrome, click the Window menu, then Extensions - a new tab will load - now select ActiveInbox and click Uninstall.

(If you don't have a 'Window' menu in Chrome, click the wrench/spanner icon in the top right, find the 'Extensions' row, and click to load the Extensions list in a new tab.)

To complete it, you may wish to clean up Gmail by removing ActiveInbox specific labels (e.g. S/Action).

Troubleshooting

The #1 cause of ActiveInbox not working is a Gmail change. Almost every Gmail account is slightly different, and roughly every 2 months Gmail rolls out a bigger update that could disrupt ActiveInbox.

When this happens, we race to work with the first bug reporter to get ActiveInbox updated and a new release out, within 48 hours.

But just to warn you... the fun sometimes doesn't stop there, as Gmail updates can come in flurrys over a few days. So we will get an update out, and then something else might change. We just keep updating as fast as we can! Rest assured, we now have pretty good diagnosis tools and Gmail stays stable for months at a time. We just want to be as open as possible that things can break!

"ActiveInbox Could Not Load"

This is the most severe warning, and appears about a minute after Gmail loads if ActiveInbox is broken.

The first thing is to always check you have the latest version. ActiveInbox should auto-update within a few days of an update, but if the update is urgent, you should manually update by visiting the Install page.

If you have, please click 'Send Debug Report' to send the information to us.

And if it continues consistently for a few days, please either report it on the Forum or to support@activeinboxhq.com. If possible, include the technical details by copy & pasting as shown: .

(Please be patient with our replies! If lots of people are suffering the same problem, we just listen to your feedback, get our heads down and try to code up the next release - you may not hear from us straight away!)

ActiveInbox does not appear to work correctly

Check for any error warnings, and also check your version, by mousing over the 'Support' row:

You can compare your version against the latest by visiting the Install page. (Your browser should auto-update ActiveInbox, but it can take a few days, so in urgent situations you may wish to manually upgrade).

If there are warnings in the yellow box, click 'Send Debug Report' to get a popup that lets you enter a message and complete the submission process. And if the problems continue for a few days, and are consistent, you may wish to drop a note on the Forum or to support@activeinboxhq.com.

(Please be patient with our replies! If lots of people are suffering the same problem, we just listen to your feedback, get our heads down and try to code up the next release - you may not hear from us straight away!)

The Sidebar reports "ActiveInbox could not reach Gmail due to browser security settings"

1. First, refresh your Gmail. This often takes care of any problems.
2. Next, check to make sure your cookies are permitted for Gmail.
3. In Firefox, go to Options/Preferences (for Firefox, not ActiveInbox), and switch to the 'Privacy' tab.
   1. In Firefox 3.5 and later, ensure that either you have selected 'Remember History', or if you want to be more selective, choose 'Use Custom Settings for History', and ensure both 'Accept Cookies from Sites' and 'Accept third-party cookies' are checked/enabled. If you have them unchecked for security reasons, please enable them just for Gmail, by clicking 'Exceptions', entering 'mail.google.com' into the 'Address of web site' textbox, and clicking 'Allow'.
      It could look something like this:
      
   2. Alternatively, if you use Firefox 3.1 or earlier, ensure that both "Accept cookies from sites" and "Accept third-party cookies" are checked (enabled). If you have them unchecked for security reasons, please enable them for Gmail, by clicking 'Exceptions', entering 'mail.google.com' into the 'Address of web site' textbox, and clicking 'Enable'.

      It should look something like this:
      

If that fails, please contact us at the Community Forum.

Why do lots of ActiveInbox features disappear in Gmail's offline mode?

We're working on full offline support. Currently, when you enter 'Unstable/Flakey Connection' mode in Gmail, certain ActiveInbox features disappear. However, we try to keep core features (such as action and project labeling) available 100% of the time.