Do you want to ask a question, report a bug or request a feature?

Come to our Forum. Or if you'd rather share something privately, email support@activeinboxhq.com or andym@activeinboxhq.com (but be aware we prioritize the forum, because things move faster when anyone can join the conversation).

• How do I get started and learn about the features?

  Dive straight into our Documentation.

• What is ActiveInbox and where is it going?

  ActiveInbox gets email under control so you can get things done.
  Meet the team, and find out what we're building.

• As a journalist, what should I know?

  ActiveInbox can help you deal with typical journalist email overload, and we have a special area for you in the Journalist Center.

• Where is everything stored?

  The most important thing about ActiveInbox is it works the way you do, where you do.

  Therefore to turn an email into a task, attach it to a project, or give it a deadline, ActiveInbox simply gives the email a regular Gmail label (e.g. !Action).

  This means that wherever you use Gmail your organization is preserved, even on a mobile device, and even if ActiveInbox isn't installed.

• Do I have to give you complete access to my email?

  Not if you don't want to, because most features do not require it. But if you want to use certain features, you will need to approve ActiveInbox's access (don't worry - we will make it very clear when you have to make this choice!).

• Can I use it on my mobile devices?

  We do not currently have a special app, but you don't really need one. This is because everything ActiveInbox does is stored using Gmail labels, which are available everywhere. So you can view Action'd items by looking in the !Action folder, or action something on the move by adding it to the !Action folder. The same is true for Projects, Deadlines and anything else you use.

  However, we really want to streamline this, and mobile is a key part of our roadmap.

• Can I collaboratively share data with my team?

  No -- ActiveInbox is built to the work the same way as email itself, as a single user.

  But features like 'Use Your Other Services' make it very easy to escalate the outcomes of email discussions, where tasks and projects naturally start, into your collaborative tools. And you can even link from your collaborative tools into project/task discussions in Gmail, by copying and pasting the URL to the conversation or project search results.

• What happens if I don't like it, is it easy to uninstall?

  Just go into your browser's extension list, find ActiveInbox, and click uninstall. All your organization is intentionally left intact, but you can delete that too by going into Gmail's Settings and removing all status labels (e.g. !Action), project labels (beginning with P/) and deadline labels (beginning with ZD/).

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