We're real people (meet the team), and answering questions is part of everyone's job here. Lisa's also the one working all day solely to do everything she can to help you out!
But, we are a small team in the UK timezone, so there's a way you can help us get you fixed up quickly...
Did you check the FAQ?If in doubt, the FAQ might just scratch that itch.
Have a bug? Give us diagnostics
If you need to send anything sensitive (diagnostics or receipts), please email.
Something not working correctly? Send us Diagnostics!
Generate ActiveInbox's Diagnostics
Click our red-envelope icon in the top right of Gmail, then click 'Show Diagnostics'. Click 'Entire History' and save the file so you can attach it to an email.
Take a screencast/video (or at least a screenshot)
Please try to catch the problem occurring, and your whole view of Gmail. This makes THE biggest difference to our ability to help (even if you don't think it reveals much, there is always nuance).
Let the browser give its advice
Right click anywhere in Gmail, choose 'Inspect', in the pane that appears choose the 'Console' tab, then choose 'Save As'.
- Generate ActiveInbox's Diagnostics
Email the 3 files and a description of your issue to [email protected]. We try to reply, with input from the actual developers, within 24 hours.
For anything else
Just email us at [email protected]!